Terms and Conditions
Welcome to the HOLDEX online store. By using this website or completing a purchase through it, you agree to comply with the following Terms and Conditions. Please read them carefully.
1. Definitions
The term “Store” refers to the HOLDEX online store.
The term “Customer” refers to any person who visits or uses the website or purchases any of its products.
2. Acceptance of Terms
By using the website or placing an order, the Customer expressly agrees to these Terms and Conditions, the Privacy Policy, and the Exchange and Return Policy adopted by the Store.
3. Products and Prices
HOLDEX strives to display its products, specifications, descriptions, and images as accurately as possible.
Product colors may vary slightly due to screen settings, lighting conditions, or photography.
All displayed prices include Value Added Tax, where applicable, unless otherwise stated.
The Store reserves the right to change prices, promotions, or offers at any time without prior notice. Such changes will not affect orders that have already been confirmed.
4. Orders
An order is considered complete once the Customer receives an order confirmation message or notification.
The Store reserves the right to cancel an order in any of the following circumstances:
- The product is unavailable.
- There is an error in the price, product information, or order details.
- The Store is unable to contact the Customer.
- The Store suspects unlawful or fraudulent activity.
In such cases, any amount already paid will be refunded through the appropriate payment method.
5. Payment
The Store provides secure electronic payment methods. The Customer is responsible for entering accurate and valid information when completing the payment process.
6. Shipping and Delivery
Orders will be prepared and shipped within the period stated on the Shipping Policy page.
Delivery times may vary depending on the Customer’s city, the shipping company, and operational circumstances.
The Store shall not be responsible for delays caused by shipping companies or circumstances beyond its reasonable control.
7. Exchanges and Returns
All exchanges and returns are subject to the terms set out in the Exchange and Return Policy available on the website.
8. Intellectual Property Rights
All website content, including but not limited to:
- The HOLDEX trade name
- The logo
- Images
- Designs
- Written content
- Visual identity
is owned by HOLDEX and may not be copied, reproduced, republished, distributed, or reused without prior written approval from the Store.
9. Acceptable Use
The Customer agrees to use the website lawfully and must not use it for any unlawful purpose or in any manner that may cause harm to the Store, other users, or third parties.
10. Limitation of Liability
HOLDEX makes reasonable efforts to provide accurate and up-to-date information. However, the Store does not guarantee that the website will be completely free from technical errors, interruptions, or temporary service outages.
The Store shall not be liable for any loss or damage resulting from circumstances beyond its reasonable control.
11. Amendments to the Terms and Conditions
HOLDEX reserves the right to amend these Terms and Conditions at any time.
Any amendment will become effective immediately upon being published on the website.
12. Governing Law
These Terms and Conditions shall be governed by the laws and regulations of the Kingdom of Saudi Arabia.
The competent courts and judicial authorities of the Kingdom of Saudi Arabia shall have jurisdiction over any dispute arising from or relating to these Terms and Conditions.
13. Contact Us
For any questions, inquiries, or comments, Customers may contact us through the Contact Us page or through the official communication channels of the HOLDEX store.