At HOLDEX, we strive to prepare and ship orders as quickly as possible while maintaining the quality and safety of our products.
Order Preparation
The order preparation process begins once the order has been successfully confirmed.
Preparation time may vary depending on product availability and the status of the order.
Shipping and Delivery
Once the order has been prepared, it will be handed over to the shipping company for delivery to the address provided by the Customer.
Delivery times may vary depending on:
- The Customer’s city and region
- The shipping company
- Working days and official holidays
- Operational circumstances or events beyond our control
Order Tracking
When tracking information is available, it will be sent to the Customer through the contact details provided with the order.
Accuracy of Delivery Information
The Customer is responsible for ensuring that the name, mobile phone number, and delivery address provided when placing the order are accurate.
Incorrect information or failure to respond to the shipping company may result in delayed or unsuccessful delivery.
Delivery Delays
HOLDEX makes every reasonable effort to deliver orders as quickly as possible.
However, the Store shall not be responsible for delays caused by shipping companies or circumstances beyond its reasonable control.
Contact Us
For any questions regarding shipping or delivery, please contact us through the communication channels listed on the Contact Us page.